Returns & Exchanges
At Harris Farm Markets, we are committed to providing you with the freshest seasonal produce and quality groceries. If your order does not meet our high standards, we offer a straightforward return and refund process to ensure you are 100% satisfied with your shop.
Inspect Your Delivery
Upon receiving your order, please check your fresh produce and grocery items for any quality issues or discrepancies against your delivery note.
Contact Customer Support
Notify our team within 24 hours of delivery by emailing [email protected] or using our website contact form, including photos of any damaged or unsatisfactory items.
Verification Process
Our team will review your claim and photos to verify the quality issue, ensuring we address any concerns with our sourcing and packing teams immediately.
Receive Refund or Credit
Once approved, we will process a refund back to your original payment method or provide a store credit for your next shop, typically within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing